Patient screening

In advance of your appointment, you will be sent an email asking you about any symptoms or COVID contact you may have had. You must respond to this email.

Staggered appointments

To limit the number of people in the clinic at any one time, appointments will be staggered for the foreseeable future. If you’re unable to get an appointment, we’ll do our best to slot you in as soon as possible, but please be aware that this affecting our ability to accommodate last minute appointments - ’squeezing you in’ has become a thing of the past!

No waiting area

To comply with guidelines, there will be no waiting areas. One of our team members will escort you into the building and straight into the treatment room. Please arrive for your appointment in a timely manner and wait outside, you do not need to ring the bell - we will be expecting you.

Handwashing & PPE

We do require that you attend your appointment with a face covering. You will be asked to wash your hands on arrival.

Cleaning regime

Our approach to cleaning already meets very high standards, but we have gone one step further. Extra cleaning measures have been added to sanitise surfaces and touchpoints throughout the day, keeping you and our staff safe.

Attend alone

All patients must attend their appointments alone so as to keep the numbers inside our clinic to the bare minimum.

Keep your distance

We ask that all patients comply with social distancing while inside the clinic. To ensure the 2m distancing measures are observed where possible. Distancing measures do not apply in the treatment rooms for obvious reasons.

Employee PPE

Rest assured that our team will always be wearing the correct PPE. This will include face shields, gloves, and aprons during treatments, and masks for the remainder of the time.

Contactless payments

We will endeavour to include in your pre-visit email a payment link to pay the outstanding amount for your treatment. This may not be possible if we don’t know exactly what treatment you will be having on the day. This is intended to reduce your time inside the clinic and reduce touching.